Terms and Conditions

1. Introduction

These Terms and Conditions ("Terms") govern your use of the Dr. Metuse Plastic & Reconstructive Surgeon website (the "Website") and the services provided by Dr. Metuse Plastic & Reconstructive Surgeon.

By accessing our Website and using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Website or services.

2. Definitions

• "Patient" refers to any individual who receives medical services from us.
• "User" refers to any individual who accesses or uses our Website.
• "Services" refers to the medical procedures, consultations, and related services provided by Dr. Metuse Plastic & Reconstructive Surgeon.
• "Content" refers to all information, text, images, videos, and materials available on our Website.

3. Medical Disclaimer

The information provided on our Website is for general informational purposes only and is not intended as medical advice. It should not be used for self-diagnosis or as a substitute for professional medical advice, diagnosis, or treatment.

Always seek the advice of a qualified healthcare provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay seeking it because of something you have read on our Website.

4. Website Use

4.1 Acceptable Use

You agree to use our Website only for lawful purposes and in a way that does not infringe upon the rights of others or restrict their use of the Website. Prohibited activities include:

• Using the Website for any unlawful purpose
• Attempting to gain unauthorized access to our systems
• Transmitting malware, viruses, or other harmful code
• Scraping, data mining, or extracting data from our Website
• Impersonating another person or entity
• Interfering with the proper functioning of the Website

4.2 Account Security

If you create an account on our Website, you are responsible for maintaining the confidentiality of your account details and password. You agree to notify us immediately of any unauthorized use of your account.

5. Medical Services

5.1 Consultation and Treatment

All medical services provided by Dr. Metuse Plastic & Reconstructive Surgeon require an in-person consultation and assessment. Online booking or inquiries do not constitute a doctor-patient relationship until a formal consultation has taken place.

5.2 Medical Consent

Before any procedure or treatment, patients will be required to provide informed consent after discussing the benefits, risks, alternatives, and potential complications with their healthcare provider.

5.3 Medical Records

We maintain patient records in accordance with applicable medical and privacy laws. Patients have the right to access their medical records as provided by law.

6. Appointments and Cancellations

6.1 Booking Appointments

Appointments can be booked through our Website, by phone, or in person. Online booking is subject to confirmation by our staff.

6.2 Cancellation Policy

We require at least 24 hours' notice for appointment cancellations. Late cancellations or missed appointments may incur a cancellation fee as outlined in our appointment confirmation.

7. Payment and Fees

7.1 Fee Schedule

Our fees for services are available upon request and will be discussed during consultation. Prices may change without notice, but confirmed procedure quotes remain valid for the period specified.

7.2 Payment Terms

Payment is required at the time of service unless alternative arrangements have been made. For surgical procedures, a deposit may be required to secure your booking.

7.3 Insurance

We do not directly bill insurance companies. Patients are responsible for payment and for submitting claims to their insurance providers. We will provide necessary documentation upon request.

8. Intellectual Property

All content on our Website, including text, graphics, logos, images, audio clips, and software, is the property of Dr. Metuse Plastic & Reconstructive Surgeon or its content suppliers and is protected by copyright and intellectual property laws.

You may not reproduce, distribute, modify, display, or create derivative works from any content without our prior written permission.

9. Before and After Photos

Before and after photos on our Website are shown with patient consent for educational purposes. Results vary between individuals, and these photos do not guarantee specific outcomes for any procedure.

We respect patient confidentiality and only use photos with explicit written consent. Patients have the right to withdraw consent for the use of their photos at any time.

10. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

11. Limitation of Liability

To the fullest extent permitted by law, Dr. Metuse Plastic & Reconstructive Surgeon shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of our Website or services.

Medical procedures carry inherent risks that will be discussed during consultation. We strive for the highest standards of care but cannot guarantee specific results from any procedure.

12. Indemnification

You agree to indemnify, defend, and hold harmless Dr. Metuse Plastic & Reconstructive Surgeon, its officers, directors, employees, agents, and affiliates from any claims, liabilities, damages, losses, costs, or expenses arising from your use of our Website or services, your violation of these Terms, or your infringement of any rights of another person or entity.

13. Third-Party Links

Our Website may contain links to third-party websites. These links are provided for your convenience and do not signify our endorsement of these websites or their content. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites.

14. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our Website. Your continued use of our Website after any changes indicates your acceptance of the modified Terms.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of South Africa, without regard to its conflict of law provisions. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of South Africa.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the Terms shall otherwise remain in full force and effect and enforceable.

17. Contact Information

If you have any questions about these Terms, please contact us at:

18. Complaints

If you have a complaint regarding our services or the use of this Website, please contact our practice first so we can investigate and address your concerns.

If we are unable to resolve your complaint, you may escalate the matter by lodging a complaint with the Health Professions Council of South Africa (HPCSA).

HPCSA website: https://www.hpcsa.co.za/